If you get a mini power cut, call UK Power Networks “Customer Care” on

0800 028 4587

Calls to the previous number (ending 3105) are “enquiries” only and do not get recorded as complaints!

Tell them “I want to make a complaint” and get a reference number.

Apparently all the calls to the “enquiry” number are not recorded as complaints.

It seems obvious that this isn’t a “tree problem” – as we can tell from the cuts not being during high winds – but is due to a fault in their switching equipment somewhere. They switch power around all the time, but it’s usually so fast no-one notices.