This update is for those residents who should have received a recycling collection on either Saturday 9 January (adjusted from Thursday 7 January due to the new year changes) or Monday 11 January (adjusted from Friday 8 January).
As a result of recent significant staff shortages at Serco due to illness and isolation requirements, we have made the difficult decision not to catch up on these missed collections.
Instead, all of these properties will receive a double collection on their next scheduled recycling day - Thursday 21 or Friday 22 January. Extra crews will be working the rounds to ensure the excess recycling can be taken.
If you have extra paper and card, please bundle it up next to your bin. This should be no bigger than 60cm by 60cm, approximately the length of your arm. Extra plastic can be put out in a clear box. Please ensure that all glass is placed in the bin only to ensure the safety of our crews. This is a one-off arrangement for this collection only.
For those that are able to take any excess waste to the tip, slots can be booked on KCC's website at https://www.kent.gov.uk/.../visiting-a-hwrc-during.... The next available slots at both Canterbury and Herne Bay are on this coming Monday (at the time of posting).
This change to the service affects around 12,000 properties. It is not a decision we have taken lightly and we are sorry if it causes problems or inconvenience.
However, we are currently dealing with the most challenging situation with bin collections for many years. By taking this approach, we stand the best chance of
providing as good a service as we can for the district as a whole.
The many supportive comments the crews have received, both in recent weeks and more generally back to March, have been really appreciated and have helped to keep the show on the road.
Thank you for your continued patience and understanding.